Then, it is key to make your compliments sound sincere and introduce them to the conversation in a fluid way. In our customer conversations, we should be listening out for these moments and taking the opportunities when that gold dust presents itself. There are always opportunities, in every conversation, where the customer gives you the chance to build rapport. “You have always got to be looking for that opportunity to deliver the compliment with that simple one-liner that will not only act as a compliment, but also show that you’re really listening to the information they’re sharing with you,” says Gavin.įrom this quote we realize that active listening can be a key component in giving compliments, making the soft skill even more valuable within the contact centre environment.įind out how to improve listening skills within your customer service team by reading our article: Top Tips to Improve Listening Skills on the Telephone Listen Out for Those Bits of Gold Dust So, according to Gavin Scott, a Customer Service Expert at Loaf Training, we must train advisors to be curious and demonstrate an interest and make sure the customer is willing and open to sharing information. This doesn’t happen when you are trying too hard to compliment someone. The compliment needs to land in the right way so it feels natural. We have put together a list of 25 great compliment words that can be used in customer service conversations to describe a customer’s personality: Here are some examples of the very best compliment words: 25 Complimentary Words to Describe a Customer’s Personality For example, “the carrots and potatoes complemented the ham I ate for lunch”. ![]() Not to be confused with complement words, which refer to how something completes something else. They are generally words to describe an aspect of somebody’s personality/life or to describe something that belongs to the person receiving the compliment. What is a ‘Compliment’ (Not a ‘Complement’)?Ĭomplimentary words are those that we use in a conversation to make the person we are talking to feel good about themselves. We have put together a list of over 150 examples of complimentary words for customer service to help your agents boost their conversation with friendly rapport – every time. ![]() Looking for some compliments to add into your call centre scripts?
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